Refund Policy

At 2 Lazy Tech, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Below is our return and refund policy:

Return Eligibility

You can return items within 15 days of receiving your order. To be eligible for a return:

• The item must be in its original condition: unused, undamaged, and with all original packaging and accessories included.
• Proof of purchase (order number or receipt) is required.

Note: Certain items, such as clearance products or personal hygiene items, may not be eligible for return. Please check with our customer support team before purchasing.

Return Process

1. Contact Us: Email us at support@2lazy.com.au with your order details and the reason for the return.
2. Approval: Our team will review your request and provide return authorization and instructions.
3. Ship the Item: Return the product to the address provided, using a trackable shipping service. The return shipping cost will be at your expense unless the item was defective or incorrectly shipped.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed within 7 business days to your original payment method.
• Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at support@2lazy.com.au.

Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Clearance or sale items
• Personal hygiene items (e.g., electric toothbrushes, razors)

Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving your order.
• Provide photos and a description of the issue to help us resolve it promptly.

Cancellations

You can cancel orders within 12 hours of purchase if they haven’t been shipped yet. To cancel an order, email us at support@2lazy.com.au.