Shipping Update for Christmas Holiday

Please note that our shipping schedules will be affected by the upcoming Christmas public holidays. Orders placed close to or on Christmas Day may experience slight delays due to limited courier operations. We recommend placing your orders early to ensure timely delivery. Thank you for your understanding and support during this festive season! 🎄

Shipping Coverage

We currently deliver across Australia. For international shipping inquiries, please contact our customer support team for assistance.

Delivery Timeframes

Standard Shipping: 3–7 business days (excluding weekends and public holidays)

Note: Delivery times may be subject to delays due to unforeseen circumstances (e.g., weather, public holidays, or global events). We’ll keep you updated on your order status whenever possible.

Shipping Fees

• Orders over 59 AUD: Free standard shipping
• Orders under 59 AUD: Standard shipping calculated at checkout

Order Processing

Orders will be processed within 1–2 business days after payment is confirmed. For pre-order items, your order will be shipped once all items are ready.

Order Tracking

Once your order is shipped, we will email you a tracking number so you can monitor the delivery progress on our website or through the courier service.

Shipping Issues

• If your package is delayed or lost during transit, please contact our customer support team immediately via support@2lazytech.com.
• Upon receiving your package, please check the contents within 48 hours. If there are any damages, take photos and contact us for assistance.

Special Delivery Requests

If you have specific delivery requirements, such as a preferred delivery time, please include the details in the "Order Notes" section during checkout. We will do our best to accommodate your request.

Return and Refund Policy

At 2 Lazy Tech, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Below is our return and refund policy:

Return Eligibility

You can return items within 15 days of receiving your order. To be eligible for a return:

• The item must be in its original condition: unused, undamaged, and with all original packaging and accessories included.
• Proof of purchase (order number or receipt) is required.

Note: Certain items, such as clearance products or personal hygiene items, may not be eligible for return. Please check with our customer support team before purchasing.

Return Process

1. Contact Us: Email us at support@2lazy.com.au with your order details and the reason for the return.
2. Approval: Our team will review your request and provide return authorization and instructions.
3. Ship the Item: Return the product to the address provided, using a trackable shipping service. The return shipping cost will be at your expense unless the item was defective or incorrectly shipped.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed within 7 business days to your original payment method.
• Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at support@2lazy.com.au.

Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Clearance or sale items
• Personal hygiene items (e.g., electric toothbrushes, razors)

Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving your order.
• Provide photos and a description of the issue to help us resolve it promptly.

Cancellations

You can cancel orders within 12 hours of purchase if they haven’t been shipped yet. To cancel an order, email us at support@2lazy.com.au.